Senior Salesforce Administrator       2025 - Present 

iManage

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Salesforce Administrator                   2022 - 2025

Smartsheet​                                                                                 ​

• Migrated permissions from profiles to permission set groups for 2,000+ users

• Created a flow to automate user permissions during onboarding

• Identified and fixed over 30 bugs in the system

• Setup a ‘Get Help’ automation to route cases to the correct internal team

• Reconstructed the role hierarchy to align with organizational changes

• Updated page layouts to have uniformity/governance across the org.

• Customized CPQ Product/Price rules to meet business requirements

• Manages up to 50 internal support tickets per day

• Leads Agile ceremony meetings for team updates and feedback

• Installs and configures integrations between Salesforce and third-party tools

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Jr. Salesforce Administrator                   2021 - 2022  

Sourcing Industry Group (SIG)     

• Setup and ran registration for large company Summit events

• Developed a process to manage leads coming into Sales Cloud through Pardot

• Created and distributed process documents regarding changes in Salesforce

• Trained new employees on Salesforce functionality and best practices

• Ensured data integrity of 70,000+ records                                                                                                        

Salesforce Administrator Intern                       2021  The Fund for American Studies (TFAS) – Washington, D.C.                 

• Assisted in the data migration of 80,000+ records into Salesforce

• Aided in the data cleanup and deduping processes

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